Call centre deal with Vodafone 'secures' future
Published: 14th May 2010 11:27:05
A Larbert-based call centre firm has said it has secured its future in Scotland after announcing a deal with mobile phone company Vodafone UK.
HEROtsc, which runs seven call centres across Scotland and one in England, will now take over Vodafone's Warrington customer service centre.
A spokesman for the company said the centre would deal with Vodafone's "high value" customers.
All 600 employees at Warrington will now transfer to HEROtsc.
Last April, the company - then called TSC - was forced to close its Greenock premises after contractor T-Mobile moved work overseas.
More than 200 workers at HEROtsc in Larbet, near Falkirk, also faced the axe.
But following a deal with broadcaster Sky, the firm was able to re-employ the bulk of the staff it had laid off and it has now increased the number of employees.
HEREOtsc's chief executive officer David Turner said: "This agreement strengthens our operations in Scotland, because for the past nine years we've been running Vodafone's pre-pay operations from our centres in Kilmarnock and Dunoon.
"The fact that they have awarded us with this latest deal that will see us take on their high-value contract customers is a real testament to our ability and what we have already achieved for them in terms of customer service, innovation and value."
Mr Turner said Vodafone's choice to outsource its "highest-value customers" was unusual.
He added: "All those lost T-Mobile jobs were replaced, and this new Vodafone is a multi-year deal - I can't be specific at this stage - but it provides security for our operations in Scotland."
At 12:58:39 in EnglandA poem about the killing of PC Keith Blakelock during riots in north London was written by the man accused of his murder, a court has heard.
At 12:58:21 in SportKent have announced a pre-interest and pre-tax profit of £156,778 for the financial year to November 2013.
At 12:56:04 in ScotlandA hamster has been found abandoned inside a plastic play tube in Edinburgh.
At 12:55:09 in BusinessThe sometimes fraught relationship between leaseholders and their freeholders is going to be investigated by the Office of Fair Trading (OFT).
At 12:54:04 in HeadlinesIndia's Supreme Court has ordered the continuing detention of businessman Subrata Roy and asked his firm to come up with a plan to repay its investors.
At 12:53:21 in SportCrystal Palace winger Jason Puncheon has been fined £15,000 by the Football Association and warned about his future conduct for Twitter comments he made in relation to former boss Neil Warnock.
At 12:52:43 in HeadlinesA second witness at the murder trial of South African athlete Oscar Pistorius has told a court in the capital Pretoria she was awoken by the sounds of a fight early on 14 February 2013.
At 12:42:01 in PoliticsThere is a risk that "deliberate provocation" could give rise to a dangerous incident in Ukraine, Foreign Secretary William Hague has warned.
At 12:41:48 in EnglandA residential treatment programme for addicts which closed in Yeovil is to reopen after the charity running it merged with another organisation.
At 12:40:03 in ScotlandPolice Scotland has exceeded its target to recruit 1,000 additional officers.
Harvard CitationBBC News, 2010. Call centre deal with Vodafone 'secures' future [Online] (Updated 14th May 2010)
Available at: http://www.ukwirednews.com/news/59551/Call-centre-deal-with-Vodafone-secures-future [Accessed 7th Mar 2014]
News In Other Categories
A man in his 40s has been injured during what is believed to have been an attempted armed robbery in County Down.
A hamster has been found abandoned inside a plastic play tube in Edinburgh.
Two hospitals missed opportunities to take action against a consultant breast surgeon who was performing unnecessary or incomplete operations, a review has found.
Fawlty Towers star Prunella Scales has "a sort of mild Alzheimer's", her husband Tim West has revealed in the Radio Times.
Kent have announced a pre-interest and pre-tax profit of £156,778 for the financial year to November 2013.
The law needs to be changed to stop ticket touts overcharging fans ahead of the Rugby World Cup, an MP has said.