SSE offers mis-selling compensation to customers
Published: 15th Dec 2011 12:57:50
Up to 400,000 customers of the SSE energy firm are being offered compensation if they were duped by its doorstep salesmen into switching to the company.
SSE, one of the big six suppliers, has put aside £5m for the likely bill.
In May, its agents were found guilty at Guildford Crown Court of using misleading sales tactics, and SSE subsequently stopped doorstep selling.
The offer applies to anyone mis-sold an SSE contract after October 2009.
"Under the guarantee, any customer who shows that they switched their energy supply to SSE after being given inaccurate information or being misled will have any resulting financial loss made good," SSE said.
"The guarantee will apply to any household energy sale made by SSE since October 2009, when Ofgem placed new obligations on energy suppliers to make sure sales activities are conducted in a fair and professional manner," SSE added.
The move by SSE was welcomed by the government's official consumer watchdog, Consumer Focus.
"It is only fair that the firm holds its hands up on any bad selling practices that have happened and refunds customers that have lost out as a result," said Audrey Gallacher at Consumer Focus.
"This step should help people to claim back any money they lost without having to go through the Energy Ombudsman, which they would have to do otherwise."
SSE is still planning to appeal against May's guilty verdict on two counts of unfair trading practices, with the appeal hearing expected to be heard next February.
Despite protesting its innocence, SSE agreed in July to stop using its 900-strong sales force to cold-call people at home and sell them a gas or electricity supply contract.
Its move was copied by British Gas.
SSE's compensation programme will start in January, with letters being sent to all customers who signed up on the doorstep from October 2009.
These will alert them to get in contact if they think they have suffered any loss by being persuaded to move to a contract that was more expensive than their former deal.
A telephone help-line will also come into operation in January.
"We believe that most of our energy sales have been conducted in a fair and professional manner and that customers of SSE benefit from our commitment to consistently competitive prices over the medium term and sector-leading service," said Alistair Phillips-Davies, Generation and Supply Director of SSE.
"At the same time, good service starts with the sales process and if customers have actually suffered a loss as a result of that process, we will acknowledge that and make good that loss."
At 12:58:39 in EnglandA poem about the killing of PC Keith Blakelock during riots in north London was written by the man accused of his murder, a court has heard.
At 12:58:21 in SportKent have announced a pre-interest and pre-tax profit of £156,778 for the financial year to November 2013.
At 12:56:04 in ScotlandA hamster has been found abandoned inside a plastic play tube in Edinburgh.
At 12:55:09 in BusinessThe sometimes fraught relationship between leaseholders and their freeholders is going to be investigated by the Office of Fair Trading (OFT).
At 12:54:04 in HeadlinesIndia's Supreme Court has ordered the continuing detention of businessman Subrata Roy and asked his firm to come up with a plan to repay its investors.
At 12:53:21 in SportCrystal Palace winger Jason Puncheon has been fined £15,000 by the Football Association and warned about his future conduct for Twitter comments he made in relation to former boss Neil Warnock.
At 12:52:43 in HeadlinesA second witness at the murder trial of South African athlete Oscar Pistorius has told a court in the capital Pretoria she was awoken by the sounds of a fight early on 14 February 2013.
At 12:42:01 in PoliticsThere is a risk that "deliberate provocation" could give rise to a dangerous incident in Ukraine, Foreign Secretary William Hague has warned.
At 12:41:48 in EnglandA residential treatment programme for addicts which closed in Yeovil is to reopen after the charity running it merged with another organisation.
At 12:40:03 in ScotlandPolice Scotland has exceeded its target to recruit 1,000 additional officers.
Harvard CitationBBC News, 2011. SSE offers mis-selling compensation to customers [Online] (Updated 15th Dec 2011)
Available at: http://www.ukwirednews.com/news/210757/SSE-offers-mis-selling-compensation-to-customers [Accessed 8th Mar 2014]
News In Other Categories
A hamster has been found abandoned inside a plastic play tube in Edinburgh.
A man in his 40s has been injured during what is believed to have been an attempted armed robbery in County Down.
Apple has unveiled its new iPhone technology for cars at the Geneva Motor Show.
There is a risk that "deliberate provocation" could give rise to a dangerous incident in Ukraine, Foreign Secretary William Hague has warned.
The sometimes fraught relationship between leaseholders and their freeholders is going to be investigated by the Office of Fair Trading (OFT).
With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com