Scottish Power ends doorstep sales
Published: 21st Oct 2011 12:58:36
Scottish Power has become the latest energy firm to announce the end of unsolicited doorstep sales of gas and electricity contracts.
The company said the time had come to rethink the way it engaged with its customers.
It will now use "traditional channels" such as telephone, online and direct mail to sell its products.
Scottish Power said its field agents would cease their activities at the end of November.
Earlier this month, British Gas and Scottish and Southern Energy became the first of the major suppliers to stop doorstep sales entirely.
Neil Clitheroe, chief executive of energy retail at Scottish Power, said: "The time has come to rethink the way the company engages with its customers, recognising that there is a need to provide them with the information they really need in order to take their energy decisions.
"We are therefore calling a halt to selling on the doorstep in the UK.
"The traditional doorstep sales process is no longer relevant to the needs of today's energy market and we recognise that we have to engage with our customers in a different way."
Scottish Power said it was now developing a new network of advisors that would work with customers to minimise bills and provide them with "sound guidance" on all household energy issues.
The company added it would begin a "comprehensive" energy advisory retraining programme for existing employees, including the introduction of new technology.
Watchdog Consumer Focus Scotland, which has been campaigning for a ban on cold-calling by energy salesmen, said it was "great news" that Scottish Power had shown they had listened to consumer concerns.
Deputy director Trisha McAuley said: "Sales on the doorstep don't offer the best rates and hundreds of thousands of people have been switched to a worse deal by salespeople at their homes.
"Energy customers need to know they can rely on their suppliers to do the right thing."
At 18:02:27 in EnglandWork is set to begin replacing the sails on England's only surviving eight-sailed windmill.
At 17:59:46 in HeadlinesTurkish PM Recep Tayyip Erdogan has offered condolences for the first time for the mass killings of Armenians under Ottoman rule during WWI.
At 17:59:15 in SportHearts midfielder Jamie Hamill is to face a disciplinary hearing after knocking Ross County manager Derek Adams to the ground on Saturday.
At 17:58:44 in EnglandA second man has appeared in court in connection with a shooting outside a takeaway in Nottingham.
At 17:57:42 in SportWorld number one Rafael Nadal recovered from last week's early exit in Monte Carlo with a straight-sets win over Albert Ramos at the Barcelona Open.
At 17:49:03 in EnglandA project has been unveiled to link the UK and French power grids through the Channel Tunnel.
At 17:44:26 in HeadlinesThe Duchess of Cornwall's brother, Mark Shand, has sustained a serious head injury in a fall, Clarence House said.
At 17:40:45 in Northern IrelandA home security company is creating 230 jobs by expanding its operations in the Republic of Ireland.
At 17:35:01 in Northern IrelandA man accused of taking part in a sham marriage had allegedly been involved in a previous fake wedding, the High Court in Belfast has been told.
At 17:25:54 in EnglandA shipment of radioactive waste has arrived in Japan from Cumbria, as part of the ongoing programme of cleaning up the Sellafield site.
Harvard CitationBBC News, 2011. Scottish Power ends doorstep sales [Online] (Updated 21st Oct 2011)
Available at: http://www.ukwirednews.com/news/195826/Scottish-Power-ends-doorstep-sales [Accessed 23rd Apr 2014]
News In Other Categories
Customers of streaming service Amazon Prime in the US will be able to watch TV shows including The Sopranos and The Wire as part of a licensing agreement with subscription channel HBO.
UKIP has said it is "extremely unhappy and concerned" about the name of another Eurosceptic party contesting the forthcoming European elections.
Hearts midfielder Jamie Hamill is to face a disciplinary hearing after knocking Ross County manager Derek Adams to the ground on Saturday.
A home security company is creating 230 jobs by expanding its operations in the Republic of Ireland.
The cost of drugs is in the headlines following the decision by NHS watchdog NICE that a new cancer treatment should not be funded.
The Scottish government's White Paper on independence does not offer a "radical alternative" to UK policies, a senior adviser to Oxfam has said.