24/Apr/2014 - Last News Update: 17:05

Scottish Power ends doorstep sales

Category: Scotland

Published: 21st Oct 2011 12:58:36

Scottish Power has become the latest energy firm to announce the end of unsolicited doorstep sales of gas and electricity contracts.

The company said the time had come to rethink the way it engaged with its customers.

It will now use "traditional channels" such as telephone, online and direct mail to sell its products.

Scottish Power said its field agents would cease their activities at the end of November.

Earlier this month, British Gas and Scottish and Southern Energy became the first of the major suppliers to stop doorstep sales entirely.

Neil Clitheroe, chief executive of energy retail at Scottish Power, said: "The time has come to rethink the way the company engages with its customers, recognising that there is a need to provide them with the information they really need in order to take their energy decisions.

"We are therefore calling a halt to selling on the doorstep in the UK.

"The traditional doorstep sales process is no longer relevant to the needs of today's energy market and we recognise that we have to engage with our customers in a different way."

Scottish Power said it was now developing a new network of advisors that would work with customers to minimise bills and provide them with "sound guidance" on all household energy issues.

The company added it would begin a "comprehensive" energy advisory retraining programme for existing employees, including the introduction of new technology.

Watchdog Consumer Focus Scotland, which has been campaigning for a ban on cold-calling by energy salesmen, said it was "great news" that Scottish Power had shown they had listened to consumer concerns.

Deputy director Trisha McAuley said: "Sales on the doorstep don't offer the best rates and hundreds of thousands of people have been switched to a worse deal by salespeople at their homes.

"Energy customers need to know they can rely on their suppliers to do the right thing."

Source:
BBC News External Link Show Citation

Latest News

Harvard Citation

BBC News, 2011. Scottish Power ends doorstep sales [Online] (Updated 21st Oct 2011)
Available at: http://www.ukwirednews.com/news/195826/Scottish-Power-ends-doorstep-sales [Accessed 24th Apr 2014]

News In Other Categories

  • Hillsborough inquests: 'Failures of others' took teenager's dreams

    A father whose son's life "ended abruptly" at Hillsborough had his dreams cut short through the "failures of others", an inquest was told.
  • Scotmid reports slump in operating profits

    Scottish retailer Scotmid has warned it does not anticipate "a meaningful retail upturn" this year after reporting a slump in operating profits.
  • Bristol Academy extends reach overseas with first foreign students

    With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com
  • Cyber gang leader Tony Colston-Hayter jailed for bank scam

    The leader of an internet gang which stole £1.25m from banks has been jailed for five-and-a-half years.
  • David Cameron right on Christianity, says Welby

    The Archbishop of Canterbury has said David Cameron is "right" to state that the UK is a "Christian country".
  • Elderly care: 'Who will care for me?'

    The number of older people in England needing care will "outstrip" the number of family members able to provide it by 2017, a think tank has warned.