EDF Energy suspends doorstep sales
Published: 7th Sep 2011 12:43:09
EDF Energy has joined Scottish and Southern Energy and British Gas in halting unsolicited doorstep sales of gas and electricity contracts.
The provider said that the "majority" of customers did not want to be sold energy on the doorstep or through unsolicited calls.
The tactics were recently criticised by an influential committee of MPs.
The 300 EDF workers affected will face a "consultation process" while there is a review of sales practices.
"Customers are increasingly looking for and using other ways to compare and choose their energy supplier," said Jim Poole, EDF's residential customers director.
"We recognise that face to face advice is important to some customers and this will continue with sales at retail venues and via appointment."
Last month, British Gas said that doorstep selling was an increasingly outdated way for energy companies to find new customers.
Energy firms have failed to deliver a solution on doorstep sales for their customers despite well-intentioned commitments over the last decade”
MPs were recently told that up to 40% of those who switched suppliers on the doorstep did not end up with a better deal, and that vulnerable customers were particularly targeted.
Consumer Focus has been campaigning for a ban on cold-calling by energy salesmen and recently called for suppliers to suspend doorstep selling and move to pre-arranged appointments instead.
"Doorstep sales are clearly not working for many consumers, with hundreds of thousands of people switching to a worse deal on their doorstep," said Audrey Gallacher, director of energy at the watchdog.
"Consumers do not want or need cold-call energy sales that make them feel pressured to switch at the door and do not offer the best rates.
"Energy firms have failed to deliver a solution on doorstep sales for their customers despite well-intentioned commitments over the last decade."
Consumer Focus wants the companies to inform customers of cheaper deals on offer, possibly on the internet, and outline independent advice that is available.
If they were unable to come to a voluntary consensus, then a ban on doorstep sales should be implemented by the regulator Ofgem, it said.
At 12:58:39 in EnglandA poem about the killing of PC Keith Blakelock during riots in north London was written by the man accused of his murder, a court has heard.
At 12:58:21 in SportKent have announced a pre-interest and pre-tax profit of £156,778 for the financial year to November 2013.
At 12:56:04 in ScotlandA hamster has been found abandoned inside a plastic play tube in Edinburgh.
At 12:55:09 in BusinessThe sometimes fraught relationship between leaseholders and their freeholders is going to be investigated by the Office of Fair Trading (OFT).
At 12:54:04 in HeadlinesIndia's Supreme Court has ordered the continuing detention of businessman Subrata Roy and asked his firm to come up with a plan to repay its investors.
At 12:53:21 in SportCrystal Palace winger Jason Puncheon has been fined £15,000 by the Football Association and warned about his future conduct for Twitter comments he made in relation to former boss Neil Warnock.
At 12:52:43 in HeadlinesA second witness at the murder trial of South African athlete Oscar Pistorius has told a court in the capital Pretoria she was awoken by the sounds of a fight early on 14 February 2013.
At 12:42:01 in PoliticsThere is a risk that "deliberate provocation" could give rise to a dangerous incident in Ukraine, Foreign Secretary William Hague has warned.
At 12:41:48 in EnglandA residential treatment programme for addicts which closed in Yeovil is to reopen after the charity running it merged with another organisation.
At 12:40:03 in ScotlandPolice Scotland has exceeded its target to recruit 1,000 additional officers.
Harvard CitationBBC News, 2011. EDF Energy suspends doorstep sales [Online] (Updated 7th Sep 2011)
Available at: http://www.ukwirednews.com/news/183869/EDF-Energy-suspends-doorstep-sales [Accessed 10th Mar 2014]
News In Other Categories
With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com
A poem about the killing of PC Keith Blakelock during riots in north London was written by the man accused of his murder, a court has heard.
Two hospitals missed opportunities to take action against a consultant breast surgeon who was performing unnecessary or incomplete operations, a review has found.
Apple has unveiled its new iPhone technology for cars at the Geneva Motor Show.
Fawlty Towers star Prunella Scales has "a sort of mild Alzheimer's", her husband Tim West has revealed in the Radio Times.
The sometimes fraught relationship between leaseholders and their freeholders is going to be investigated by the Office of Fair Trading (OFT).