25/Apr/2014 - Last News Update: 02:38

HEROtsc to take on 100 more call centre staff

Category: Scotland

Published: 19th Jul 2011 13:29:42

One of Scotland's largest call centre firms is to take on an extra 100 staff in Kilmarnock.

HEROtsc said the move was in response to the continued growth of contracts handled by its Rowallan Park centre.

The new jobs will take overall staff numbers close to the site's maximum level of 500.

A fast-track recruitment day will be held on Friday in association with East Ayrshire Council's skills development service.

Last year, HEROtsc announced it would create up to 200 new jobs in Scotland, after being awarded £850,000 in the form of Regional Selective Assistance grants made through Scottish Enterprise.

Derek Anderson, from HEROtsc, said: "Since we opened in Rowallan Park, the high level of skills and professionalism demonstrated by our staff has enabled us to grow our business and, at the same time, bring new jobs to the site."

HEROtsc was formed after Telecom Service Centres (TSC), which was set up in Rothesay in the 1990s, became part of the Indian-owned Hero group three years ago.

Its UK-based management team now look after a network of eight UK sites and one in India.

Most of its British sites are based in Scotland - including Aviemore, Dunoon, Falkirk, Greenock, Kilmarnock and Rothesay.

BBC News External Link Show Citation

Latest News

Harvard Citation

BBC News, 2011. HEROtsc to take on 100 more call centre staff [Online] (Updated 19th Jul 2011)
Available at: http://www.ukwirednews.com/news/171255/HEROtsc-to-take-on-100-more-call-centre-staff [Accessed 25th Apr 2014]

News In Other Categories

  • Johann Lamont: From the heat of the classroom to the heart of Scottish politics

    This year is an important one for the Lamont household.
  • Tech giants settle no-poaching lawsuit

    Four of the biggest technology firms - Apple, Google, Intel and Adobe - have settled a class action lawsuit alleging they conspired to hold down salaries.
  • Bristol Academy extends reach overseas with first foreign students

    With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com
  • Health atlas allows online search of risk by area

    A new online map of England and Wales allows people to enter their postcode and find their community's risk of developing 14 conditions, such as heart disease and lung cancer.
  • Ditchling Museum and Tate Britain vie for Art Fund Prize

    A village museum in East Sussex will go up against Tate Britain and the new £35m Mary Rose Museum in a contest to be named the UK's museum of the year.
  • Two-thirds of MPs are 'local' people, study suggests

    Almost two-thirds of the UK's members of Parliament are "local" to the area they represent, research by a political think tank suggests.