Energy firm E.On to end doorstep selling
Published: 4th Jul 2012 13:30:19
E.On has become the last of the big six energy companies to announce an end of unsolicited doorstep selling of gas and electricity contracts.
The company said it would bring the technique to an end "after the appropriate consultation period".
The announcement came as part of a wider promise to improve relations with customers, including the introduction of a single page bill.
In April, regulator Ofgem said it was investigating E.On's sales techniques.
Ofgem is investigating whether or not E.On's staff used misleading sales methods on the phone or the doorstep.
A number of rival suppliers have been investigated for potential mis-selling.
EDF recently agreed a £4.5m sanction to settle Ofgem's inquiry into its own sales practices.
Energy firms have changed the way they work on the doorstep after Surrey Trading Standards last year successfully prosecuted SSE for mis-selling.
The firm had armed its sales staff with misleading sales material to use on the doorstep between September 2008 and July 2009 to persuade other firm's customers into switching suppliers.
Up to 400,000 customers of SSE have been offered compensation if they were duped by its doorstep salesmen into switching to the company.
Audrey Gallacher, of consumer watchdog Consumer Focus, said: "Energy companies are trying to turn a corner on consumer trust and we welcome E.On's positive steps.
"It is particularly welcome that E.On has finally listened to energy consumers and followed in the footsteps of other suppliers by proposing today to end cold call doorstep sales."
The energy regulator Ofgem welcomed the latest move to simplify details for customers.
"It is encouraging to see that companies like E.On and British Gas are addressing Ofgem's concerns with the retail market, where we found competition was being stifled by a combination of tariff complexity, poor supplier behaviour, and lack of transparency," said Ofgem's senior partner for markets, Andrew Wright.
At 21:02:53 in HeadlinesAn assistant of American painter Jasper Johns has pleaded guilty to selling artworks worth $6.5m (£3.9m) he stole from the artist's studio
At 20:44:59 in EnglandEngineers say the underlying condition of Southampton's Central Bridge is much worse than originally thought, prolonging repair work.
At 20:39:18 in EnglandAn inspection has revealed a Dorset prison still has problems with drugs, legal highs and the treatment of people with mental health difficulties.
At 20:37:12 in WorldThe US is considering making aid drops to Shia Turkmen in northern Iraq who are under siege from Islamic State (IS) militants, US defence sources say.
At 20:27:09 in EnglandA man has been arrested in Birmingham after he was found hiding behind the air spoiler of a lorry that had travelled from Calais, police said.
At 20:17:33 in EnglandHundreds of drivers had their licences revoked in the West Midlands because their eyesight was too poor, according to figures from the DVLA.
At 20:09:02 in HeadlinesBy artificially activating circuits in the brain, scientists have turned negative memories into positive ones.
At 19:56:46 in HeadlinesThe mother of Steven Sotloff, a US journalist being held by Islamic State (IS) militants, has made an emotional video appeal for his release.
At 19:48:34 in EnglandWater voles have returned to every county in England following a reintroduction programme in Cornwall, the Environment Agency has said.
At 19:26:37 in EnglandTwo men have been arrested in connection with suspected child prostitution, following an investigation into an escort agency.
Harvard CitationBBC News, 2012. Energy firm E.On to end doorstep selling [Online] (Updated 4th Jul 2012)
Available at: http://www.ukwirednews.com/news/1438616/Energy-firm-E-On-to-end-doorstep-selling [Accessed 27th Aug 2014]
News In Other Categories
Tributes have been paid to a Carmarthenshire man who died while working on an island in Thailand.
The number of people looking for work in France rose 0.8% in July to a new record.
With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com
Engineers say the underlying condition of Southampton's Central Bridge is much worse than originally thought, prolonging repair work.
Ten masked men attacked two police officers in their car in County Tyrone on Tuesday night, police have said.
Sting has announced two concerts to help celebrate the 10th anniversary of the Sage Gateshead arts venue.