29/Aug/2014 - Last News Update: 00:01

Ulster Bank customers still having problems

Category: Northern Ireland

Published: 28th Jun 2012 19:34:04

The Ulster Bank's chief executive Jim Brown says the bank's 100,000 customers on the island of Ireland are still experiencing problems with their accounts.

Customers are still having problems accessing money that hasn't registered in their accounts.

It has been nine days since a computer problem created a crisis at the bank.

The problem has left a backlog of uncompleted transactions at the Ulster.

The Irish Central Bank has described the ongoing delays as "unacceptable".

It said its deputy governor Matthew Elderfield met the chief executive of Ulster's parent company RBS on Thursday "to emphasise to him the importance of addressing the continuing delays in resolving the technical issues which are impacting customers".

Mr Brown said the bank still hopes to have normal service resumed next week but was unable to give any guarantees.

"We do need to work through the backlog of transactions - the issue is complex and our focus is on that," he said.

"Right now, we're aiming to get the issues resolved by the beginning of next week."

A third of the Ulster Bank's 90 branches in Northern Ireland will open later for the rest of the week.

The backlog was caused by a software problem that disrupted payments into and out of thousands of customer accounts.

BBC News External Link Show Citation

Latest News

Harvard Citation

BBC News, 2012. Ulster Bank customers still having problems [Online] (Updated 28th Jun 2012)
Available at: http://www.ukwirednews.com/news/1437506/Ulster-Bank-customers-still-having-problems [Accessed 29th Aug 2014]

News In Other Categories

  • Rory McIlroy: World number one targets FedEx Cup lead in Boston

    Rory McIlroy has his sights set on knocking Hunter Mahan from the top of the FedEx Cup standings at this week's Deutsche Bank Championship in Boston.
  • Google tests drone deliveries in Project Wing trials

    Google has built and tested autonomous aerial vehicles, which it believes could be used for goods deliveries.
  • Police hunt man who kicked a baby in a York street

    A one-year-old baby girl has been attacked in a York street.
  • Bristol Academy extends reach overseas with first foreign students

    With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com
  • Google tests drone deliveries in Project Wing trials

    Google has built and tested autonomous aerial vehicles, which it believes could be used for goods deliveries.
  • New hospital food rules introduced

    Hospitals in England will be expected to provide a higher standard of food under new legally-binding rules.