RBS computer problems kept man in prison
Published: 26th Jun 2012 03:04:19
A defendant granted bail on Friday ended up spending the weekend in prison because of the computer problems suffered by RBS, it has emerged.
The man was granted bail at Canterbury Crown Court, Kent, but was not freed until Monday because it was unclear whether his bail payment had been made.
In a second case in London, a defendant was freed when the court made allowances for the problem.
RBS says a software change was to blame for disrupting millions of accounts.
The glitch resulted in money neither being transferred into or out of accounts. Last week's problem has been fixed but a huge backlog of transactions remains.
RBS boss Stephen Hester told the BBC on Monday that the bank's systems were now working normally but it would take a few days for the backlog to be cleared.
Source: Financial Ombudsman Service
Mr Hester said: "It shouldn't have happened and we are very sorry.
"There was a software change which didn't go right and although that itself was put right quickly, there then was a big backlog of things that had to be reprocessed in sequence, which is why on Thursday and Friday customers experienced difficulty which we are well on the way to fixing."
HM Courts and Tribunals Service said: "Defendants are released on bail once confirmation of the receipt of bail is received. We are aware of only two cases where there was a banking issue.
"We were advised of one case by barristers [on Monday]. It related to a case last Friday and court staff used their discretion to ensure that the defendant was released as soon as possible.
"In the second case the judge made a judicial decision last Friday to release the defendant given the circumstances."
RBS, which owns NatWest and Ulster Bank, has said it is extending opening hours for 1,200 main branches all week to help clear their backlog of work.
Ulster Bank says its customers' problems may not be fixed until Friday. And some customers are still telling the BBC that their banking problems are continuing.
From Tuesday to Friday, 1,200 main NatWest and RBS town and city branches will extend opening hours to between 08:00 BST and 18:00 BST to assist customers.
The bank now faces reimbursing potentially millions of customers who have incurred extra costs because of the computer problem.
Stephen Hester: "There was a software change that didn't go right."
It stressed that no-one would be left out-of-pocket.
"We will automatically waive any overdraft fees or charges on current accounts," said Susan Allen, director of customer services at RBS.
"This will be processed over the next few days," she added.
The bank says its own customers who have suffered financial losses should take their case to a local branch where managers will arrange to pay them back. Claims are being judged case by case.
Examples of the costs the bank is expecting to bear are customers' extra telephone calls and penalties for late payment of credit card bills.
Customers are advised to keep copies of any documentary evidence to back up their stories.
RBS has also promised to ensure credit agencies do not put a black mark on customers' credit scores if, for instance, the bank failed to make a credit card payment on time.
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Harvard CitationBBC News, 2012. RBS computer problems kept man in prison [Online] (Updated 26th Jun 2012)
Available at: http://www.ukwirednews.com/news/1436848/RBS-computer-problems-kept-man-in-prison [Accessed 20th Aug 2014]
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With the doors to its brand new £1million training centre officially open, one of the UK's leading apprentice training providers, Bristol based S&B Automotive Academy, is showcasing its world-class facilities by launching a series of foreign student exchanges for the first time in its 41-year history. To get a flavour of what life is like as an apprentice in the UK, the Academy hosted 16 apprentice engineers and bus drivers from the G9 Automotive College in Hamburg, Germany, as part of a Europe-wide vocational training initiative called the ‘Leonardo Programme’ with support from the European Social Fund. In a reciprocal arrangement, S&B will be sending nine apprentices to Germany during February 2012 so that they can get an appreciation of life in the automotive industry on the Continent. A further three German exchange groups are being planned for next year. Designed to assist the development of vocational skills and training across Europe, including work placements for trainees, the Leonardo Programme has a budget of €1.75bn, which is helping to encourage UK organisations to work with their counterparts abroad. In what is expected to be another challenging year for employers in the UK automotive sector, S&B’s Chief Executive, Jon Winter, claims that the exchange initiative will bring many benefits to the Academy and its apprentices: “In a world of global automotive brands, it’s important for our learners to understand the international context of the industry they have chosen to make their career. This new exchange programme will enable apprentices and Academy staff alike to achieve a better understanding of the challenges and opportunities within the automotive arena in Europe. With the Academy’s influence also extending to the USA and Asia, there’s every possibility that this initiative could move further afield in the future.” Continued Winter: “The need for skilled technicians across the world is on the increase and we actively encourage our apprentices to look at broader horizons during their training. Many of them have already learned the phrase ‘Vorsprung durch Gelehrtheit’, quite simply, ‘Advancement through learning.” In the 2010/11 academic year, S&B doubled the number of successful Apprenticeships over the previous year with some 350 apprentices graduating from the Academy. At the same time, achievement levels reached an all-time high with an overall success rate of 85%. For those learners on the Advanced Apprenticeship three-year programme, success rates were even higher, at over 98%. PHOTO CAPTION: As part of their exchange visit, S&B Automotive Academy arranged for the German apprentices to visit Hampshire bus operator, Bluestar, at its Barton Park depot. The students are pictured with S&B’s Andy West (3rd right) and Steve Prewett, Bluestar’s Area Engineering Manager (2nd right). Ends http://www.sandbaa.com
Police have launched an investigation into an "appalling" vandalism attack on gravestones in a Dumfries cemetery.